Switching from UserWay to Aegis Firma
UserWay was acquired by Level Access in March 2024 for $98.7 million and continues to operate its overlay widget as its own brand. In 2024, UserWay was named in a class-action complaint (Bloomsybox.com, LLC v. UserWay) alleging its compliance and lawsuit-protection marketing claims were misleading. If you are moving from an overlay-only approach to code-level WCAG remediation with an honest report, this guide covers the switch.
Why Teams Leave UserWay
What You Gain with Aegis Firma
Before You Start: Export This Data
Export this data from UserWay before you cancel your account:
- Your site URL(s)
- Any existing VPAT/audit documents from UserWay or Level Access you want to keep as reference
Step-by-Step Migration Guide
Run a free Aegis Firma scan of your site
Go to /tools/ada-accessibility-scan and enter your URL — no signup required. This gives you an independent baseline of what WCAG 2.2 AA violations actually exist on your rendered page, overlay or not.
Decide whether to keep or remove the UserWay widget
Removing it is not required to use Aegis Firma — the scanner reads your rendered page either way.
Sign up and select your ADA plan
Choose ADA Starter ($79/mo, 1 site, weekly scans), Pro ($199/mo, 5 sites, daily scans), or Unlimited ($399/mo, unlimited sites, real-time).
Work the prioritized fix list
Every violation is ranked by lawsuit-risk weight and comes with plain-English fix instructions your developer can implement directly in your code.
Turn on scheduled re-scans and regression alerts
Weekly (Starter) or daily (Pro/Unlimited) scans catch new violations the next deploy introduces.
Ready to switch?
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Frequently Asked Questions
What is the UserWay class action about?
Bloomsybox.com, LLC filed a class-action complaint against UserWay alleging its marketing overstated the compliance and lawsuit-protection value of its widget, including claims about a "$1,000,000 Litigation Support Pledge" the complaint says was structured with conditions unlikely to ever be met. This is a private civil complaint, not a government enforcement order — treat it as an allegation, and verify current case status independently.
Is UserWay the same company that got the $1M FTC fine?
No — that FTC order was against accessiBe, a different overlay vendor, finalized in April 2025. UserWay is a separate company, now owned by Level Access, and has not been the subject of that specific FTC action.
Does Level Access ownership make UserWay’s widget more reliable?
Level Access is a longstanding accessibility firm known for manual testing and audits, which may bring more rigor to UserWay’s services over time. The widget itself, however, is still an overlay — the code-level limitations that apply to overlays generally still apply.