Cancellation and data deletion
You can cancel at any time, directly from your account. This guide explains how to cancel, what happens to your access afterwards, and how to permanently delete your data.
How to cancel
- Go to Settings → Billing.
- Choose to cancel your subscription.
- Your plan stays active until the end of the period you have already paid for.
What happens after you cancel
When the paid period ends, your account moves to the free tier. You keep access to your data on the free tier; paid features simply stop. Nothing is deleted automatically — your records remain available so you can export them.
Exporting before you go
Before or after cancelling, export your compliance data and evidence so you keep your own copy. See the data export guide for the steps.
Deleting your data
If you want your data permanently removed, you can delete your account from Settings. Deletion removes your organization's data from the live system. If you would like confirmation in writing, contact us and we reply within 4 working days.