Support Performance Metrics
Anonymised, rolling 30-day support data. Updated hourly. No individual customer data is shown.
Last updated: Wed, 09 Sep 2026 09:44:07 GMT
Satisfaction rate
—
Not enough data yet
SLA compliance
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Not enough data yet
Threads resolved
0
Last 30 days
Resolution rate
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Closed vs total threads
Our commitments
- Reply within 4 working days for every customer message
- A real person reads every message — no AI auto-reply on the customer side
- All replies signed "Aegis Firma Support" — no fake agent names
- We never ask for your password
- We do not give legal advice — guidance only
What we don't publish
Individual thread content, customer identities, conversation summaries, or anything that could identify a specific customer. This page contains only aggregate, anonymised data.