Support
Support Response Commitments
What to expect when you contact Aegis Firma support and how we handle your message.
Reply SLA
Within 4 working days
A real person reads every message and replies within 4 working days. We do not run an AI auto-reply on the customer side.
How we handle your messages
- All replies are signed "Aegis Firma Support" — no agent names, no fake personas.
- We never reveal our tech stack, team size, or internal pricing in support replies.
- We never ask for your password. Ever.
- We decline to give legal advice — our guidance is informational, not a legal opinion.
If a deadline matters
Mention the specific date in your message and we will triage accordingly. We do not currently operate after-hours or weekend support.