Replace Freshdesk Growth ($18/mo) — yours free in our Pro plan at $79/mo.
Detailed feature comparison — last updated April 2026
| Aegis Firma | Freshdesk Growth | |
|---|---|---|
| Monthly price | Included from $79/mo | $18/mo/agent (Freshdesk Growth) |
| Thread view | ✓ | ✓ |
| AI-drafted replies | ✓ | ✓ (Freddy AI add-on) |
| SLA tracking | ✓ | ✓ |
| Live chat | ✗ | ✓ |
| Phone support | ✗ | ✓ |
| Compliance bundle | ✓ 40+ tools | ✗ Support only |
Competitor pricing sourced from public pricing pages. Accuracy as of April 2026. Aegis Firma pricing: all tools included in one subscription — no per-tool billing.
All in Aegis Firma. Self-serve plans from $79/mo — cancel anytime.
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