Replace Zendesk ($55/mo) — yours free in our Pro plan at $79/mo.
Detailed feature comparison — last updated April 2026
| Aegis Firma | Zendesk | |
|---|---|---|
| Monthly price | Included from $79/mo | $55/mo/agent (Zendesk Support) |
| Ticket queue | ✓ | ✓ |
| SLA tracking | ✓ | ✓ |
| Status updates | ✓ | ✓ |
| Email integration | ✓ | ✓ |
| AI reply suggestions | ✓ | ✓ (Zendesk AI paid add-on) |
| Chat / live support | ✗ | ✓ (Zendesk Chat) |
| Compliance bundle | ✓ 40+ tools | ✗ Support only |
Competitor pricing sourced from public pricing pages. Accuracy as of April 2026. Aegis Firma pricing: all tools included in one subscription — no per-tool billing.
All in Aegis Firma. Self-serve plans from $79/mo — cancel anytime.
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