Zendesk is a full support platform. Aegis Firma's AI-assisted inbox covers small team support needs.
Common reasons we hear:
$55+/agent/mo for full ticketing
Overkill for teams handling < 50 tickets/month
No compliance integration
| Feature | Zendesk | Aegis Firma |
|---|---|---|
| ✓ Included | ✗ | $55+/agent/mo vs $0 extra in Aegis Firma |
| ✓ Included | ✗ | No AI compliance context on customer messages |
| ✓ Included | ✗ | Complex setup for small teams |
| Price | $55–$115/agent/mo | From $79/mo |
These tools are included in your plan — no extra charge.
Step-by-step. Most teams complete this in one lunch break.
Export your tickets from Zendesk (Admin > Manage > Reports)
Set up your inbox in Aegis Firma > Contact
Create your first help article in Knowledge Base
Update your support email redirect to Aegis Firma
Inform your team of the new inbox URL
Need help? Our support inbox replies within 4 working days.
Start your migrationAegis Firma replaces Zendesk and adds AI compliance tools your team actually needs — from $79/mo. Cancel anytime. Export everything.
Cancel anytime. 7-day refund eligibility.