Freshdesk handles customer support tickets. Aegis Firma's AI-assisted inbox covers the SMB support need.
Common reasons we hear:
$18+/agent/mo for a basic inbox
Separate from compliance documentation
Complex setup for small teams
| Feature | Freshdesk | Aegis Firma |
|---|---|---|
| ✓ Included | ✗ | $18+/agent/mo vs $0 extra in Aegis Firma Solo |
| ✓ Included | ✗ | No AI compliance context on tickets |
| ✓ Included | ✗ | No bundled compliance or business tools |
| Price | $18–$95/agent/mo | From $79/mo |
These tools are included in your plan — no extra charge.
Step-by-step. Most teams complete this in one lunch break.
Export your tickets from Freshdesk as CSV
Set up your inbox in Aegis Firma > Contact
Create help articles in Knowledge Base
Update your support email redirect
Inform your team of the new inbox URL
Need help? Our support inbox replies within 4 working days.
Start your migrationAegis Firma replaces Freshdesk and adds AI compliance tools your team actually needs — from $79/mo. Cancel anytime. Export everything.
Cancel anytime. 7-day refund eligibility.